That should clear any issues with the folder and re-sync all the files and sub-folders. After that, the user needs to select the option: 'Refresh folder'. Please have the user select the Shared drive or parent folder affected on the Drive for Desktop app and then he needs to press and hold the 'Shift' or 'Ctrl' key and do the right click on the folder. The google support offered a work around below:
I wanted to let you know that I checked this out with our dedicated team and they explained to me that they are aware of this behavior with Drive for Desktop as it seems to be a known issue however, they are currently working on a solution and they expect the issue to be resolved with the new version of Drive for Desktop (version 50). I contacted googel support and the google suppor told me that If users in your org are having the similiar issues recently, the below info might be relavent Some of our users in our org started reporting the same issue since July 16, 2021.
